File a Complaint


You can file a Consumer Complaint with the Office of the Attorney General, Division of Consumer Affairs online using one of the below links or by filling out a printable form and mailing it in.

Please be advised that any information you supply may be subject to public disclosure pursuant to New Jersey's Open Public Records Act. If an investigation into the matter is conducted, the information is subject to public disclosure only after the completion of the investigation. We strongly urge you to not submit sensitive personal information on these forms online.

If you are not sure if the Division of Consumer Affairs is the right place to file your complaint, call (973) 504-6200.


File a Complaint Against Someone We License or Report Unlicensed Activity

File a complaint directly with one of the Division's 46 Boards or Committees


 

File a ComplaintAgainst a Brokerage Firms, Stockbrokers or Sale Agents and Investment Advisers

Please file a complaint directly with the Division's Bureau of Securities.


 

File a Consumer Complaint Against a Business

Few things are more frustrating than paying hard-earned money for a product or service only to discover it doesn't measure up to promises or expectations, or that it is just a plain rip-off. When that happens, consumers rightfully expect to have the problem resolved or their money returned.

Even careful buyers get stuck now and then. If it happens to you, you will want to know how to proceed to get the best results.

 
How to Proceed with a Consumer Complaint to Get the Best Results
  • First Contact the Business

    Take your problem to the salesperson, manager or the company's customer service representative. Most problems are resolved at this level. If you are still not satisfied, contact the owner or the company's headquarters.

    If the business will not resolve a problem directly, consumers can file a Consumer Complaint with the Office of the Attorney General , the Better Business Bureau, or a small claims court. The complaint should explain in detail, with documentation (photocopies), what the problem is, who it is with, what you have done and what you want. In particular it should:

 

  • Identify the Business

    Include the name and current address of the business. An agency will not be able to help very much without the firm's current address.

 

  • Describe the Problem

    Describe as completely as you can the problem with the product or service you have purchased. Were you told something that was untrue? Describe what you were told and how it was untrue. Is it defective? Explain what is wrong. Did the business refuse to honor a warranty? Explain what needs repair and include a photocopy of the warranty.

 

  • Explain What You Want

    Explain what you want the business to do: how much money should be refunded or exactly how you want a product fixed or a service performed.

 

  • Include Photocopies

    Always include photocopies of documents relevant to your complaint receipts, warranties, both sides of cancelled checks, contracts, etc. Do not send originals. Only send copies, except upon request of the agency to which you are making your complaint.

 

 

Please be advised that any information you supply may be subject to public disclosure pursuant to New Jersey's Open Public Records Act. If an investigation into the matter is conducted, the information is subject to public disclosure only after the completion of the investigation. We strongly urge you to not submit sensitive personal information on these forms online.

If you would like to file a consumer complaint, please use our Online Consumer Complaint Form or our print forms. If you are not sure if the Division of Consumer Affairs is the right place to file your complaint, call (973) 504-6200.

 


Would You Like to File a Complaint Online?

If you file your consumer complaint online, you must scan and upload supporting documents, if such documents exist. We suggest that you scan your documents first, before you begin filling out the online form.

Note:
Have copies of all supporting documents ready to attach to your concomplaint form. If you do not have supporting documents, or your supporting documents are not in electronic form, you may still file a complaint using the printable form and mail it in.

 

We accept the following complaints online:

  • New Car (Lemon Law)
    Consumer complaint omplaint involving a defect in a new car within the first 2 years of ownership or 24,000 miles.

 



Would You Like to Mail-in Your Consumer Complaint?

 

  1. Download one of the Consumer Complaint Forms below and print your fillable PDF.

     

    1. General Consumer Complaint Form  Application Document
      (Use for all Consumer Complaints other than Lemon Law)
    2. Lemon Law Complaint Form (New Cars Only)  Application Document
    3. Lemon Law Complaint (Used Cars Only)  Application Document

    Note:
    Send copies of your supporting documents and not the originals

  2. Mail your completed Consumer Complaint Form, with copies of all supporting documents, to:

    New Jersey Division of Consumer Affairs
    P.O. Box 45025
    Newark, New Jersey 07101
  3. If you cannot download a Consumer Complaint Form, call the Division of Consumer Affairs at (973) 504-6200.

Last Modified: 11/14/2016 1:15 PM