File a Complaint

You can file a Consumer Complaint with the Office of the Attorney General, Division of Consumer Affairs online using one of the links below or by filling out a printable form and mailing it in to the (Division) .

Please be advised that any information you supply may be subject to public disclosure pursuant to New Jersey's Open Public Records Act. If an investigation into the matter is conducted, the information is subject to public disclosure only after the completion of the investigation. We strongly urge you to not submit sensitive personal information on these forms online.

If you are not sure if the Division of Consumer Affairs is the right place to file your complaint, call (973) 504-6200.

File a Complaint Against:  Someone We License or Report Unlicensed Activity

File a complaint directly with one of the Division's 47 Boards or Committees.

File a Complaint Against a:  Brokerage Firm, Stockbrokers or Sale Agent or Investment Adviser

Please file a complaint directly with the Division's Bureau of Securities (English / ​Es​pañol​).

File a Consumer Complaint Against a Business

Few things are more frustrating than paying hard-earned money for a product or service only to discover it doesn't measure up to promises or expectations, or that it is just a plain rip-off. When that happens, consumers rightfully expect to have the problem resolved or their money returned.

Even careful buyers get stuck now and then. If it happens to you, you will want to know how to proceed to get the best results.

  • First Contact the Business
    Take your problem to the salesperson, manager or the company's customer service representative. Most problems are resolved at this level. If you are still not satisfied, contact the owner or the company's headquarters.

    If the business will not resolve a problem directly, consumers can file a Consumer Complaint with the Office of the Attorney General , the Better Business Bureau, or a small claims court. The complaint should explain in detail, with documentation (photocopies), what the problem is, who it is with, what you have done and what you want. In particular it should:

  • Identify the Business
    Include the name and current address of the business. An agency will not be able to help very much without the firm's current address.
  • Describe the Problem
    Describe as completely as you can the problem with the product or service you have purchased. Were you told something that was untrue? Describe what you were told and how it was untrue. Is it defective? Explain what is wrong. Did the business refuse to honor a warranty? Explain what needs repair and include a photocopy of the warranty.
  • Explain What You Want
    Explain what you want the business to do: how much money should be refunded or exactly how you want a product fixed or a service performed.
  • Include Photocopies
    Always include photocopies of documents relevant to your complaint receipts, warranties, both sides of cancelled checks, contracts, etc. Do not send originals. Only send copies, except upon request of the agency to which you are making your complaint.

Please be advised that any information you supply may be subject to public disclosure pursuant to New Jersey's Open Public Records Act. If an investigation into the matter is conducted, the information is subject to public disclosure only after the completion of the investigation. We strongly urge you to not submit sensitive personal information on these forms online.

If you would like to file a consumer complaint, please use our ​Online Consumer Complaint Form or print-out and mail-in our General Consumer Complaint Form (English / ​Es​pañol​). If you are not sure if the Division of Consumer Affairs is the right place to file your complaint, call (973) 504-6200.

File an ONLINE Consumer Complaint

If you file your consumer complaint online, must scan and upload supporting documents, if such documents exist. We suggest that you scan your documents first, before you begin filling out the online form.

Note:  Have copies of all supporting documents ready to attach to your complaint form. If you do not have supporting documents or your supporting documents are not in electronic form, you may still file a complaint using the printable form and mail it in.

We Accept the Following ONLINE Consumer Complaints:

  1. ​ Lemon Law (New Car)
    Consumer complaint involving a defect in a new car within the first 2 years of ownership or 24,000 miles.
    Important:
    Please review eligibility requirements first: New Car Lemon Law Consumer Brief.

  2. ​Lemon Law (Used Car)
    Consumer complaint involving a defect in a used car up to 7 model years old.
    Important:
    Please review eligibility requirements first: Used Car Lemon Law Consumer Brief.

  3. Lemon Law (Motorized Wheelchair)
    Consumer complaint involving a defect in a powered wheelchair or mobility scooter within the one-year warranty period.
    Important:
     Please review eligibility requirements first: Motorized Wheelchair Lemon Law Consumer Brief.

  4. ​​ ​General Consumer Complaint
    Any consumer complaint other than the three (3) Lemon Law consumer complaints listed above.
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Print and Mail Your Complaint Form:

You may download, and mail in, one of the Consumer Complaint Forms below.
​

Note: Send copies of your supporting documents and not the originals.

Mail the completed Consumer Complaint form, with the copies of all supporting ​documents to:

New Jersey Division of Consumer Affairs
P.O. Box 45025
Newark, New Jersey 07101

If you would like a General Consumer Complaint Form mailed to you, please contact the the Division of Consumer Affairs at (973) 504-6200. ​​​



Last Modified: 2/6/2019 5:54 AM